Frequently Asked Questions
How thick are your filters?
- The gold filters are 7/8” thick.
- The flex filters are about 3/8” thick.
- The silver filters are as follows:
- 1” or 7/8” thick
- 2” are 1.75” thick
- ½” are 3/8” thick
How do I know if I need an 82% arrestance filter or a 94% arrestance filter?
How do electrostatic air filters work?
Electrostatic air filters work by using specially engineered fibers that produce an electric charge (like static electricity) that collects air pollutants and traps them in the filter so they stay out of the air you breathe.
How much better are electrostatic filters than disposable air filters?
The average throw-away filter traps less than 10% of the particles in the air. Our electrostatic air filters trap as much as 94% of the particles in the air while still providing optimal airflow for your air system.
How do I know which filter is right for me?
Check out our filter comparison matrix to find the filter that is best for your home and air system.
Where do I install an electrostatic air filter?
Electrostatic air filters should be placed in the same place your current air filter is located. Most air filters are located either next to the furnace or at the end of a large return vent. Just replace your current disposable air filter with the same size permanent electrostatic air filter.
How do I clean and maintain my electrostatic air filter?
Visit our cleaning instructions page for details.
How can I track my order?
Upon successful completion of your order, we will email you tracking information for your package. Please allow 1-5 business days for the tracking information to be updated for your order. If you don't receive tracking information 5 days after your order was placed, call us at 888-702-1401 and we will update you on your order status.